SHIPPING POLICY

Last updated: September 20, 2026

This Shipping Policy explains how UNDERLIBERTY LLC, operating the Halo House online store, processes and ships customer orders.

1. WHERE WE SHIP

We currently ship orders to delivery addresses within the United States.

2. ORDER PROCESSING

Orders are generally processed within 1 to 2 business days after payment is successfully received. Orders are not normally processed or shipped on weekends or U.S. public holidays.

Once your order has shipped, we will send a shipping confirmation to the email address provided at checkout.

3. SHIPPING METHODS AND DELIVERY TIMES

Standard shipping is available at no additional cost for eligible U.S. orders. Estimated delivery is within approximately 7 business days after the order has shipped.

If an alternative shipping method is available for your order, the applicable shipping option, cost, and estimated delivery time will be displayed at checkout before payment.

Delivery estimates are not guaranteed. Delays may occur because of carrier disruptions, weather, holidays, incorrect or incomplete addresses, high order volumes, or other circumstances outside our reasonable control.

4. TRACKING INFORMATION

When tracking is available, a tracking number will be sent by email after the order has shipped. Tracking information may take up to 48 hours to become active on the carrier’s website.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout. If an order is returned because the address was incorrect or incomplete, additional shipping charges may apply.

6. LOST, DAMAGED, OR INCORRECT ORDERS

If your order arrives damaged, is lost in transit, or contains an incorrect item, contact us at support@halohouse-us.online within 14 days of the expected delivery date.

For damaged items, please keep the original packaging and provide clear photographs of the package and product so that we can investigate and assist you.

If an item is confirmed to be damaged, defective, incorrect, or lost in transit, we will review the issue and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.

7. CONTACT US

For questions about shipping or delivery, contact:

UNDERLIBERTY LLC
Operating the Halo House online store

Email: support@halohouse-us.online

Mailing address:
5830 E 2nd St, Ste 7000 #33226
Casper, WY 82609
United States

For information about returns and refunds, please review our Refund Policy:
https://www.halohouse-us.online/policies/refund-policy