RETURN AND REFUND POLICY

Last updated: September 20, 2026

Thank you for shopping at Halo House. This policy explains how returns, exchanges, cancellations, and refunds are handled by UNDERLIBERTY LLC, which operates the Halo House online store.

1. RETURN WINDOW

Customers have 30 days from the date of delivery to request a return.

Cancellation requests may be submitted before an order has been fulfilled and shipped. Once an order has shipped, it cannot be cancelled and must follow the return process below.

2. CONDITION OF RETURNED ITEMS

To be eligible for a return, items must be unused, in their original condition, and in their original packaging whenever reasonably possible.

Assembled furniture that has been used cannot be returned unless it is defective, damaged, or incorrect.

Customers should keep their order confirmation as proof of purchase.

3. HOW TO START A RETURN

To request a return, email support@halohouse-us.online with:

- your order number;
- the reason for the return;
- photographs, if the item is damaged, defective, or incorrect.

We will review the request and respond within 1 to 2 business days. If the return is approved, we will provide the return instructions and return address.

4. RETURN SHIPPING COSTS

If an item arrives damaged, defective, or incorrect, UNDERLIBERTY LLC will cover the applicable return shipping cost and will review the request for a replacement or full refund.

For other returns, including a change of mind, the customer is responsible for the return shipping cost unless otherwise required by applicable law.

5. REFUNDS

After the returned item is received and inspected, we will notify the customer within 3 business days whether the refund has been approved or rejected.

Approved refunds are issued to the original payment method within 5 to 10 business days. The customer’s bank or card provider may require additional time to post the refund.

6. EXCHANGES

If a customer wants a different size, color, or model, the customer may request a return and place a new order after the return has been approved.

7. NON-RETURNABLE ITEMS

Gift cards and made-to-order or custom items are not eligible for return unless they are defective or damaged.

8. CONTACT US

For questions about returns or refunds, contact:

UNDERLIBERTY LLC  
Operating the Halo House online store

Email: support@halohouse-us.online

Mailing address:

5830 E 2nd St, Ste 7000 #33226  
Casper, WY 82609  
United States